Support

Need help right away or prefer to send a message? Rakoo Casino’s support team is available around the clock to make sure your account, payments, and gameplay run smoothly. We keep communications direct and practical — no scripts, just clear answers and quick fixes from real experts.

Instant answers via live chat

Our live chat is the quickest route for urgent issues. Expect a response within a few minutes, whether you’re reporting a technical hiccup, checking a bonus condition, or confirming a withdrawal. Chat agents are trained across payments, games, and account security, so most problems are resolved during the same session.

Email support for detailed requests

For questions that need documentation or a deeper look — such as account verification or transaction investigations — email us at support@rakoocasino.com. Typical response time is under 24 hours, and complex cases are assigned to a specialist who follows the issue through until it’s closed.

Phone support where available

If you prefer a voice conversation, Rakoo provides telephone support in selected regions. When phone assistance is offered, you’ll usually get a same-day response during operating hours. If phone help isn’t shown for your country, live chat is the fastest alternative.

Find answers instantly with our Help Center

Before contacting the team, check the FAQ and Help Center for quick solutions to common questions — deposits, withdrawals, bonus rules, verification steps, and game access are all covered. The self-service guides are concise and written to get you back to playing faster.

Dedicated help for payments and crypto

With a wide range of payment methods — from AstroPay and bank transfers to Bitcoin, Ethereum, Litecoin, Tether, Skrill, and ecoPayz — our support staff knows the specifics of each flow. Whether it’s a pending deposit, a wallet transfer, or applying a promo to a crypto deposit, the team investigates promptly and explains next steps clearly.

Personal, professional, and proactive

We take ownership of issues: you’ll get a named agent, transparent timelines, and follow-up until the matter is resolved. Expect straightforward explanations, helpful screenshots or links when needed, and escalation to higher support tiers if a case requires it.

If you’re checking bonus eligibility or want help claiming a special offer — like our welcome package — reach out and we’ll walk you through the requirements and timing. For details on promotions, visit our promotions page

Reach out anytime — our goal is the same as yours: quick resolution so you can focus on the games you enjoy.