FAQ

Creating an account is straightforward. Click Register, enter your name, email, preferred currency, and a secure password, then confirm via the verification email. Choose your currency carefully—Rakoo supports Bitcoin, Ethereum, Litecoin, CAD, EUR, NZD, and USD—because some payment and bonus rules depend on the currency selected. Keep your login details private and use the offered two-factor options if you want extra protection. If the verification email doesn’t arrive, check spam and then contact support@rakoocasino.com or live chat for manual assistance.

Rakoo Casino lists a first-deposit welcome offer of 100% up to €/$6000 plus 100 Free Spins (minimum deposit €20). To claim, opt in during your initial deposit—no special code is required for the main welcome bonus. Wagering terms apply (see the wagering question below), and some games count differently toward playthrough. Check the promotions page for the latest terms and any country-specific exclusions. If you don’t see the bonus credited, contact support with your deposit receipt.

Rakoo runs occasional no-deposit offers, including Telegram promotions. A recent example is the Telegram no-deposit bonus code WELCOMETG for 100 Free Spins on Gates of Olympus by Pragmatic Play; these offers often require joining the casino’s Telegram channel or other manual claims. Free spins codes such as RKFS20, RKFS50, and RKFS100 have appeared for varying spin packages. No-deposit rewards normally carry wagering requirements and game restrictions—read the specific promotion terms and claim instructions before accepting.

Rakoo supports a broad range of methods: AstroPay Card, Bank Transfer, Bitcoin/BTC, Ethereum/ETH, Litecoin/LTC, Tether/USDT, Ripple/XRP, CashtoCode, Flexepin, Neosurf, Neteller, PaySafeCard, Skrill, eZeeWallet, and ecoPayz. Deposits are typically instant for e-wallets and cryptocurrencies; bank transfers and card payments may take longer. Withdrawals vary by method—cryptocurrency withdrawals are usually fastest, often processed within 24 hours after approval; card and bank withdrawals can take 2–5 business days. Minimum deposit for bonus eligibility is €20. Always confirm processing times and limits when you request a payout.

Wagering requirements tell you how many times you must bet a bonus (and sometimes winnings from free spins) before withdrawing. Rakoo’s commonly published multiplier is 40x for eligible bonuses and some no-deposit offers (e.g., 40xB for certain free-spin bonuses). That means if you receive €10 in bonus funds with a 40x requirement, you need to place €400 in qualifying bets to meet the playthrough. Game contributions can differ—slots usually contribute 100%, table games less—so check the promotion’s contribution table. Keep track of maximum bet limits while wagering; exceeding those can void bonus balances.

Yes. Rakoo’s site and most games are optimized for mobile browsers on iOS and Android—no download required for the majority of titles. Game providers like Pragmatic Play, Quickspin, and Evoplay deliver mobile-ready versions of their slots and live games. Performance depends on your device and browser version; for best results keep your OS and browser updated. If you prefer native apps, check the site for any official app releases and installation instructions where available.

Rakoo partners with a wide selection of studios: Pragmatic Play, Microgaming (Apricot), Betsoft, Quickspin, Evoplay, Habanero, Booming Games, BGaming (Softswiss), and many others listed in the provider roster. You’ll find video slots, classic slots, table games, and live dealer content from providers like Vivo Gaming. Game availability can vary by country and may be subject to licensing and regulatory restrictions. Use provider filters and search tools on the site to locate titles quickly.

Rakoo operates under regulated frameworks and relies on certified random number generators (RNGs) for non-live games to ensure fairness. License details and auditing statements are typically shown in the site footer or help pages—check those locations for jurisdiction and license numbers relevant to your region. Independent testing labs often audit provider games; you can request links to audit reports via support if you want deeper verification.

KYC helps protect your account and speeds up withdrawals. Typical requests include a government-issued photo ID (passport, national ID, or driver’s license), a proof of address dated within the last 3 months (utility bill or bank statement), and a proof of payment if you used bank transfer or cards (a photo of the card with key digits masked). Submit clear, color scans or photos through the secure upload area. Verification is usually processed within 24–72 hours but can take longer depending on document quality and volume.

First, try basic troubleshooting: clear your browser cache, try a different browser, or switch to private/incognito mode. If the issue persists, ensure your OS and browser are updated, and disable ad blockers or VPNs that may interfere. For game crashes or failed transactions, capture screenshots and note timestamps. Contact live chat or email support@rakoocasino.com with details—include your username, the game name, and attached screenshots so the team can diagnose and resolve the issue faster.

Rakoo provides tools to help players manage activity: deposit limits, session time reminders, loss limits, and self-exclusion options. Responsible play materials and external support organization links are available in the account or help sections. If you feel your gambling is becoming a problem, use the account controls to pause activity immediately and contact support for assistance with self-exclusion or limit adjustments. Professional help resources are recommended where appropriate.

Rakoo employs encryption protocols (such as SSL) to secure data in transit and standard security practices to safeguard personal information. Payment data is handled by trusted processors and, where applicable, blockchain-based transactions add an extra layer of traceability for crypto users. For account-specific queries, use live chat for fast responses or email support@rakoocasino.com for documented requests; response times vary but support aims to reply promptly. Keep passwords and authentication methods secure, and review the site’s privacy policy for details on data handling.