Terms and Conditions

These conditions of use explain the main rules, rights, and responsibilities that apply when you access or use the Rakoo Casino website, create and use a player account, play games, make deposits or withdrawals, and join promotions.

By visiting the site, registering an account, or using any Rakoo Casino services, you agree to follow these site terms. If you do not agree, please do not use the platform.

These service terms are written to be clear and practical. They are not meant to replace local laws, and they should be read together with any specific rules shown within the cashier, game, or promotion you choose.

Adults Only: Who Can Use the Platform

Rakoo Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher)
• Make sure online gambling is legal where you are located and that you are allowed to use the services
• Not be located in a country or region where access is restricted by the operator

Access may be limited or blocked in certain jurisdictions due to licensing, regulatory, or risk reasons. Some games, payment methods, or promotions may also be unavailable in specific locations.

Getting Started: Account Registration Rules

When you register, you agree to provide accurate, complete, and up-to-date information, including contact details and any other information requested during sign-up.

Key account rules:

• Your account must be opened in your own legal name
• You must not register using false details or someone else’s identity
• You may only hold the number of accounts permitted by Rakoo Casino (in most cases, one account per person, household, IP address, device, or payment method may be enforced where reasonable to prevent misuse)
• You must keep your account information current, especially your email and phone number

If you notice incorrect account information, contact support as soon as possible so it can be corrected.

Verification Checks (KYC): Keeping Accounts Safe and Compliant

Rakoo Casino may request verification documents or additional information at any point. This helps confirm details such as identity, age, address, and ownership of payment methods.

Verification requests may include (depending on circumstances):

• Government-issued photo ID
• Proof of address (such as a recent utility bill or bank document)
• Proof of payment method ownership (where applicable)
• Additional information related to security checks, responsible gaming, or regulatory duties

If verification is required, some actions - such as withdrawals or account changes - may be paused until checks are completed. Rakoo Casino aims to handle reviews fairly and within a reasonable timeframe, but processing time can vary depending on the documents provided and workload.

Your Account, Your Responsibility

Your player account is personal. You are responsible for all activity carried out through it.

You agree to:

• Keep your login details confidential
• Not share your account with anyone or allow anyone else to use it
• Not sell, transfer, or assign your account to another person
• Contact support immediately if you suspect unauthorized access

Any bets, deposits, withdrawals, or gameplay completed through your login will generally be treated as authorized by you, unless the operator determines there is a clear security issue that requires investigation.

Payments Made Clear: Deposits, Withdrawals, and Balances

Rakoo Casino supports multiple payment options, which may include AstroPay Card, Bank Transfer, Bitcoin/BTC, CashtoCode, Ethereum/ETH, Flexepin, Litecoin/LTC, Neosurf, Neteller, PaySafeCard, Ripple/XRP, Skrill, Tether/USDT, eZeeWallet, and ecoPayz. Availability can differ by country, bank/provider rules, and internal risk checks.

Important points to know:

• Minimum and maximum deposit or withdrawal limits may apply
• Processing times vary by method and may be affected by verification status and provider performance
• Withdrawal requests may be reviewed before approval to confirm account security, bonus compliance, and payment legitimacy
• Account balances shown on-screen can be impacted by delays, pending transactions, or technical interruptions and may be adjusted if an error is confirmed

Rakoo Casino may apply reasonable checks to prevent fraud, chargeback abuse, and unauthorized transactions. Where possible, withdrawals are typically processed back to the same payment route used for deposits, subject to method limitations and applicable rules.

General withdrawal limits may apply, including €5,000 per day, €10,000 per week, and €30,000 per month, unless otherwise stated in specific payment or VIP rules.

Bonus Rules That Matter: Promotions, Free Spins, and Cashback

Promotions may come with separate bonus terms that apply in addition to these platform rules. Always read the specific promotion details shown on the offer page or within the cashier before participating.

Common promotion conditions can include:

• Eligibility rules (including country restrictions)
• Minimum deposit requirements
• Wagering requirements and time limits
• Game restrictions and contribution rates
• Maximum bet limits while a bonus is active
• Free spins rules (such as eligible titles, bet size per spin, and win handling)

Welcome and Reload Offers: General Expectations

Rakoo Casino may offer promotions such as:

• Welcome offer: 100% up to €/$6000 + 100 Free Spins (minimum deposit €20, wagering 40x bonus and deposit, typically valid for 10 days, slots only)
• Deposit free spins offers (minimum deposit usually €20, wagering commonly 40x)
• Weekly offers such as Monday Free Spins or Friday Reload (example: 50% up to €6000 with a minimum deposit of €40, wagering commonly 40x)
• Weekly Cashback (example: 15% up to €2000, wagering commonly 3x, often valid for 7 days)

Country restrictions may apply to promotions, and some offers may not be available to players located in the United States of America, United Kingdom, Spain, France, Italy, Germany, Australia, Belgium, Netherlands, or Curacao (this list may change depending on the promotion and compliance requirements).

Wagering and Game Contribution

Unless a promotion states otherwise, wagering contribution may be:

• Slots: 100%
• Table games: 0%
• Live casino: 0%
• Video poker: 0%

Many bonuses are “sticky,” meaning wagering requirements apply to the combined total of your deposit plus the bonus. Until wagering is completed, funds connected to the promotion (and sometimes the qualifying deposit) may not be withdrawable.

Bonus Misuse

Rakoo Casino may restrict or remove bonus eligibility where there is reasonable evidence of bonus misuse. Examples can include using prohibited betting patterns, manipulating wagering contribution, or exploiting game features in a way that defeats the intended purpose of the promotion. If a bonus is not credited correctly, contact support before placing bets to avoid complications.

Game Access and Platform Availability

Rakoo Casino works to provide reliable access to games and services, but availability can vary due to:

• Your location and local restrictions
• Device compatibility and browser settings
• Scheduled maintenance and platform updates
• Third-party provider outages
• Internet connection issues or unexpected technical faults

Rakoo Casino may add, remove, suspend, or limit games, payment methods, features, or promotions at any time. This may happen for operational, compliance, or technical reasons. The operator does not promise uninterrupted access or that any specific title, feature, or offer will remain available.

Play Fair: Prohibited Behavior and Acceptable Use

Using the platform means playing honestly and using services for lawful entertainment purposes.

Prohibited behavior includes, but is not limited to:

• Fraud, stolen payment methods, or chargeback abuse
• Collusion or coordinated play intended to gain an unfair advantage
• Creating multiple accounts to claim promotions or bypass restrictions
• Providing false registration or verification information
• Attempting to manipulate games, promotional mechanics, or platform systems
• Using bots, scripts, automation tools, or unauthorized software
• Letting someone else access or operate your account

If Rakoo Casino detects patterns that strongly indicate misuse, the operator may investigate and take reasonable action to protect the platform and other players.

When Rules Are Broken: Operator Rights and Account Measures

Rakoo Casino may refuse service or take proportionate measures when it reasonably believes that:

• These account rules have been breached
• Verification is incomplete or inconsistent
• There is suspicious, fraudulent, or abusive behavior
• A transaction requires further review for security or compliance reasons

Measures may include limiting features, pausing withdrawals, removing promotional eligibility, cancelling bonus funds, or closing an account. Any action taken is intended to protect players, the platform, and compliance obligations, and will be handled as fairly as possible based on the information available.

Mistakes and Technical Issues: How They’re Handled

From time to time, errors can occur - such as incorrect balances, mispriced bonuses, display issues, interrupted sessions, or game malfunctions caused by software faults or connectivity problems.

If an error is confirmed, Rakoo Casino reserves the right to:

• Correct obvious mistakes (for example, an incorrect bonus crediting)
• Adjust affected balances or results where the platform clearly malfunctioned
• Void bets or gameplay outcomes that were directly impacted by a technical fault

Rakoo Casino will aim to resolve issues reasonably and in good faith, using available logs and provider information where applicable.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. Rakoo Casino encourages players to stay within their limits and take breaks when needed.

Responsible gaming tools may be available, such as deposit limits, session limits, cooling-off periods, or self-exclusion options. If you feel gambling is becoming a problem, use the available tools and reach out for support. You can also visit the site’s responsible gaming resources at /responsible-gaming.

Ownership of Site Content (Intellectual Property)

The Rakoo Casino site, including its design, branding, logos, text, and software elements, is owned by the operator or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where such use is allowed by law for personal, non-commercial viewing.

Third-Party Game and Payment Providers

Some parts of the service are delivered through third parties, including game studios and payment service providers. Rakoo Casino works with multiple software providers to offer casino and live games, and each provider may have its own technical requirements and operational limits.

Because third-party services are involved:

• Certain games or payment options may be unavailable at times
• Game rules, RTP displays, and session behavior may vary by provider and title
• Provider maintenance or outages can affect access

Rakoo Casino is not responsible for outages caused solely by third-party systems, but will take reasonable steps to support players and restore access where possible.

Liability Limits in Plain Language

Rakoo Casino is not responsible for losses or damages caused by factors outside reasonable control or not caused by the operator’s direct fault, such as:

• Internet failures, device issues, or unsupported browsers
• Delays or outages caused by third-party providers
• Errors resulting from incorrect player actions (for example, entering the wrong wallet address)
• Force majeure events (such as major infrastructure failures)

Nothing in these service terms limits any consumer rights that cannot legally be excluded in your jurisdiction.

“As Is” and “As Available”: No Guarantees

The website, games, and services are provided on an “as is” and “as available” basis. Rakoo Casino cannot guarantee that:

• Access will be uninterrupted or always available
• The platform will be error-free at all times
• Every game, feature, payment method, or promotion will be available in every country or at every moment

Updates to These Site Terms

Rakoo Casino may update these conditions of use from time to time to reflect operational changes, legal requirements, or service improvements.

The latest version posted on the website applies from the date it is published, unless stated otherwise. You should review this page periodically to stay aware of any updates.

Other Important Policies to Review

These platform rules work alongside other site policies that may apply depending on how you use the services, including:

• /privacy-policy
• /cookie-policy
• Bonus-specific rules shown on promotion pages or within the cashier
• AML/KYC and security procedures (where applicable)
• Responsible gaming information and tools

Contact Rakoo Casino Support

If you have questions about these account rules or how the platform works, contact Rakoo Casino through the available support channels, including email at support@rakoocasino.com. Live chat and the FAQ section may also be available on the website, depending on your location and service hours.

Using Rakoo Casino is meant to be clear, secure, and fair for everyone. By continuing to access the site and services, you confirm that you understand and accept these service terms and will follow them while playing.